Top 725 Reviews From Legit Raymour & Flanigan Furniture Buyers (2024)

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MarnaBronx, NY

StaffReliability

Reviewed May 7, 2024

I purchased furniture to redo my small-ish living room: Loveseat, 2 chairs, ottoman, 2 end tables and a t.v. console. One of the doors on the t.v. console wouldn't stay closed and one chair was lopsided. Three technicians came to my house thee different times. The legs on the chair were not screwed in so that was an easy fix. By the time of third visit for the TV console, the technician told me it could not be fixed and told me to go back to the Raymour and Flanigan store for a replacement. I went and they did not have the same piece or a comparable piece that I liked. I told them that I had asked a repairman and that it could be repaired for $200. They offered me $100 which they gave me in a gift card that expired one month later.

I never used it so as far as I'm concerned they did nothing about the defective drawer on the cabinet. Now one of the chairs has something sticking through the back from the inside and they've told me it's been too long they can't do anything about it. The chair has hardly been set in. I would avoid this company at all costs. They are the worst.

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CAshland, PA

Verified purchase

CoveragePriceStaffReliability

Reviewed April 13, 2024

My purchased the mattress from Raymour & Flanigan and from day one it was a defective mattress. The salesperson wanted me to stay sleeping on it for 30 days. Evidently they don't want you to return nothing because you ain't getting your money back. So I showed pictures and tape measurements of the defect how one side is lower and have one side sinks down up to 9 in and then they offered to swap it out. I said, "Well I'm not paying $200 swap out pay for a mattress I got defective from the beginning from you." They said they will waive the $100 see and come to find out they added it to the cost of the mattress.

These people are Crooks. The mattress' 120-day guarantee you can forget it because it goes back to the warehouse where it was made and they take off the top cover and they put a new cover on it and sell it again as new so all that time that that mattress is being used 120 days 120 days 120 days that's what's going on. You're buying a used mattress they're selling is new. Beware. Do not buy from Raymour and Flanigan. Do not buy Simmons and Serta bedding. I uploaded pictures to show the one side of the bed compared to the other that my claims are 100% honest and true.

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MichaelKingston, NY

CoveragePriceStaff

Reviewed April 12, 2024

On 4/4/2024 I went to Raymour & Flanigan to look at mattresses and the salesperson was somewhat pushy. She had me and my wife going from mattress to mattress without a moment to give it any thought. So we ended up picking out a mattress, and then she's telling us if we purchase a mattress cover we can return it within I believe 90 days for an exchange free of charge. I asked her what do they do with the mattress that we no longer want and she stated they just throw it away. Really??? Why not donate to maybe a homeless place for our Veterans. Anyway if you don't purchase a mattress cover you cannot return it, why not if you're just going to trash it. Before everything was done she's trying to get us to change the mattress to a more expensive one, and trying to sell us pillows, sheets.. I must say they have a pretty good hustle going on. This was my 1st time shopping there and will be my last time.

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SotoRoosevelt, NY

PriceStaffProcess

Reviewed April 5, 2024

On March 28, 2023, I purchased a mattress from Raymour & Flanigan in Garden City, NY, and my issues with them have not been resolved. Initially, I ended up with a mattress that I disliked – it was too large and expensive for its quality, and the base is not functioning correctly. Throughout the process, I felt mistreated by the staff.

Now, this same mattress has a stain seeping from the inside. I contacted them, but the solution they are offering does not meet my expectations. They want me to exchange the mattress, but I do not want to deal with them anymore. I am concerned about the nature of the stain and its potential danger to my husband and me. They have only offered me a credit to select another mattress, but I want a refund for what I’ve already paid for. I am worried that the same issue will recur if I accept their offer. Additionally, I find it unacceptable that, since I financed the mattress they expect me to continue paying for the mattress I don’t want.

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NicoleBuffalo, NY

Customer ServiceCoverage

Reviewed April 4, 2024

If you are thinking about purchasing Furniture, do not go here! We purchased a sectional two years ago. The cushions are sagging. The material is unraveling and the frame is broken. We contacted the store. They had us and pictures and told us to come and choose another item. Now we find out that the other item we chose we have to pay a delivery fee and they also give you a warranty that you can pay for when purchasing Furniture but they said because I am getting a replacement because this one is broken down, I can only get manufacturers warranty, which won’t cover really anything!

We have had issues with Raymour & Flanigan since day one. The delivery guys are very rude. They ripped the first set so we had to wait an additional two weeks with no furniture until they brought another one. Unfortunately we can’t get money back because if we could, I would not even get another set from them. They did nothing to help us or fix this problem and now we also have to pay for delivery fee, another one. Please do not go here.

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KEast Meadow, NY

Reviewed April 3, 2024

DO NOT FINANCE ANYTHING WITH RAYMOUR AND FLANIGAN. TD is the company they use. Never missed a payment and paid the account in full. Zero balance as of June 2023. They were a my credit to “update” for no reason and dropped my limit by over $7000 with a zero balance. Hit my credit hard. DO NOT DO BUSINESS WITH THIS COMPANY.

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Top 725 Reviews From Legit Raymour & Flanigan Furniture Buyers (1)

TinaBuffalo, NY

Reviewed March 1, 2024

I have done business with Raymour Flanigan for years. Never a problem. I purchased a mattress from R&F that was delivered bed bug infested. Raymour Flanigan blamed manufacturer, manufacturer Purple blamed R&F. Changed my life. I thought I was going to have a nervous break down with I had to deal with & everything it takes to get rid of them. No one had any empathy after I reported to store manager who confirmed they have had bed bugs in the past and could have happened to me and advised this is a manufacturer's issue not R&F issue. I had NO rest for weeks, loss of work, documentation from the doctor of infestation and the list goes on with all that I had to deal with. Just a Nightmare!

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VielkaRidgewood, NJ

Customer ServicePrice

Reviewed Feb. 12, 2024

I purchased a sofa for $1,750, and it was of very low quality, got my statement every year, and all of a sudden after a year my interest rate charge went from 0% to 34% paying almost $1,000 all over again. Please be advised they used a sketchy bank called concora used to be Genesis where it just throws crazy numbers. If you try to contact customer service it only sends you to speak abroad to people who don't know what are you talking about? Please do business only with TD.

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PatriciaBuffalo, NY

Customer ServiceOnline & App

Reviewed Feb. 6, 2024

My experience was at the Amherst, NY store. I purchased a bed with drawers and matching chest, desk and nightstand and a $1300 beautyrest mattress. Also purchased 2 living room chairs and a dining chair to use at the desk. Only 5 months later I wanted to purchase a different mattress because the first one was too high when placed on the bed frame. They sold me a mattress that is their own brand Belanest, which is like laying on a board. Also purchased an electric controlled recliner. Specific needs were voiced to the salesman at the time.

Getting the mattress and chair in my home I found they were not what I had tried in the store. I called the store but their attitude is once you have the items …. They are yours no exchanges or returns. I would NEVER buy from them again. Their policy has nothing to do with pleasing their customers. Terrible management greedy salesmen. I might add that the $1300 mattress that I got is not what they show on their website. The pictured mattress (which was delivered to me) is $1100. I didn’t realize the difference until recently when I searched their site. You buy from them at your own risk.

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Top 725 Reviews From Legit Raymour & Flanigan Furniture Buyers (2)

MichaelNewington, CT

Verified purchase

Online & App

Reviewed Jan. 28, 2024

I purchased a changing table for my new grandson. The picture was excellent and my grandson‘s parents and I were very happy. Nowhere on the website did it say this would come disassembled. I have purchased lots of furniture from the store and it was never disassembled. I decided to purchase online because I figured that I would get the same level of service. That is not true. The changing table was almost $400. Came completely disassembled. There is a manual to tell you how to assemble it. Raymour and Flanigan covers themselves by a final statement when you purchase items set up. I mistakenly thought that set up meant putting it in the room choice. I never anticipated a puzzle that is going to take hours to put together. My advice is that you stay away from Raymour and Flanigan online because you make it with something that resembles an erector set.

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Top 725 Reviews From Legit Raymour & Flanigan Furniture Buyers (2024)

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