Give specific admins (or a group of admins) access to specific functionality in the software
Maximum file size of 4 MB per file
Tick boxes, yes/no, dropdown lists, date fields, short text boxes, long text boxes, file attachments
It's more convenient and more secure from a data privacy standpoint than downloading to your computer to open
These can be used for the software to understand who you deem qualified to fill specific roles
Enterprise administrators have access to volunteer profiles across all subaccounts or a defined set of them
Profile configuration can be common across all subaccounts, a defined set of them and/or at the individual subaccount level
Descriptions, images, videos, qualification prerequisites, rules on to whom the activity gets displayed, sign up process rules and other elements can be created at the Enterprise level and then used as a starting point for creating activities (roles with or without scheduled shifts) at the subaccount level
Process rules and application messaging can be set at the Enterprise level and applied to update all or some of the subaccounts
JSON REST API allows requests of user profile data from Better Impact
Client Impact - to create a secure environment where volunteers can learn details about the client with whom they interact and can report back into the system base on encounters they have with clients. Donor Impact - to collect donations online, track and report on all donations and donors and to issue tax receipts. Member Impact - to manage and communicate with stakeholders who are not volunteers
Link from your website into a branded page within our system that shows your current volunteer opportunities with a button to apply and room for a description and an image or video
Include specific custom fields that feed directly into the volunteer's profile and create up to three volunteer application forms
Our custom fields combined with customizable lists make it easy to know who is at each stage of the onboarding process and to communicate based on those lists
If you are a client of Sterling Volunteers, we can integrate your account so that volunteers are automatically directed there and background check results feed directly into the volunteer profile in Volunteer Impact
Create basic training courses that volunteers can complete through their portal and when they do, the related qualification in their profile will be updated automatically. Optionally, create an expiry date by which the volunteer must retake the training
A dedicated space on the volunteer home page where administrators can post announcements and other information for volunteers to see.
Service hours, years of service, trainings, cumulative outputs, customized badges
Store resources where volunteers can have easy access through their portal or mobile app
If you have numerous resources for volunteers, you can use folders to organize them
We aim for WCAG 2.0 Level AA compliance on the web interface of our user portal and public pages (mobile and administrator interfaces excluded)
Almost all volunteer profile elements (e.g. address fields, custom fields, qualifications, assignment, schedule hours log etc) can be used to create dynamic lists of volunteers that can be saved and used for targeted, mass communications. (Text messaging is capped at 5,000 per year with a Standard Account and 10,000 per year with an Enterprise account unless you get the PLUS subscription.)
Have emails you use frequently? Save as templates you can call up in seconds
Whether you send an email to one volunteer or thousands, you'll have a record of the email, when it was sent, who it was sent to and which administrator sent it
Administrators can choose to receive email notifications for new applicants, shift sign-ups/cancellations, completed trainings
If you have multiple administrators each managing their own unique activity or set of activities, emails such as shift cancellations, can be routed to go to the applicable administrator based on the activity involved
Enterprise administrators can communicate with volunteers, across all subaccounts or a defined set of them
Send as many text messages as you need (Those without the PLUS option are limited to 5,000 per year)
Volunteers can also be assigned to activities that have no specific shifts
You can assign volunteers to specific shifts, or if you consider them qualified to fill a shift for a specific role, they can self-schedule through their online portal or mobile app
You can have volunteers punch in and punch out on a tablet (that you provide). Hours are calculated automatically and you'll have access to a report of all volunteers logged in and on premises
You can even create a limited administrator who can do nothing except generate reports
Enterprise administrators can generate reports across all subaccounts or a defined set of them
In transit is when it travels across the internet. If someone intercepted your internet traffic, the data would be scrambled and unreadable
At rest is as it sits on our server. Even if someone were to somehow get into our database the data would be scrambled and unreadable.
Some companies claim they follow ISO27001 practices but they have not been audited and reaudited annually. Ensure you see proof of certification.
For individual branches, locations, departments or shops, etc. Administrators can only see and interact with the users in their subaccount(s)
This will ensure your administrators only log in from your organization's location
You can add another layer of security to your administrator login process by having something you know (your password) AND something you have (a unique and temporary code that appears on your mobile phone)
Multifactor authentication is available to every Volunteer Impact administrator. These features make it mandatory they use it
Available by chat, email or telephone. We guarantee a mean first response time (excluding automated replies) of under 10 minutes and most of the time it's under 5. See what others say about our support on Trust Pilot and G2 Reviews
Check them out at BetterImpact.tv
Check them out at Support Free Administrator training videos
Better Impact Buddies are your peers in other organizations who use Volunteer Impact and are happy to share their knowledge on specific topics
One of our Member Success Advisors (most of whom have previously worked as Leaders of Volunteers) will be assigned to your account for an annual review and more.
Also available à la carte.
Also available à la carte.
